sarahreneeahmadi Search Customer Experience Research - Experience doesn’t always flow. Sometimes, it fractures. This project explores how experience unfolds in phygital education, where moments of disruption are not failures, but turning points. Drawing on the DPCX framework, it shows how relational dynamics—between students, educators, and peers—mediate the movement from fracture to connection, shaping meaning, value, and belonging. help@wordpress.com Customer Experience Research https://sarahreneeahmadi.ca/favicon.ico https://s-ssl.wordpress.com/i/logo/gray-white-transparent-64.png blog Automattic open false en UTF-8 UTF-8 https://sarahreneeahmadi.ca